Support

Last updated: October 27, 2026

Questions, problems or ideas? Email hello@fitnessfuturists.com or DM @fitfuturists. We usually reply within 2 business days.

Delete your account

In the app: open your profile, then Settings → Delete my account, and confirm. Your account is deleted straight away.

Without the app: email privacy@fitnessfuturists.com from the email address on your account, with the subject "Delete my account". We'll confirm and delete it within 30 days.

What gets deleted: your sign-in, profile, photo, sessions, food logs, stories, chat messages, coins, packs, trophies, team picks, VIP notes and messages. Data kept only on your device (weight, measurements, journal) is removed when you delete the app or clear its data.

What we keep: payment records we're required to keep for tax purposes, for up to 7 years.

Subscriptions: deleting your account doesn't cancel an App Store or Google Play subscription. Cancel it in your phone's subscription settings first.

Cancel a subscription

• iPhone: Settings → your name → Subscriptions → Fitness Futurists → Cancel.
• Android: Google Play → profile → Payments & subscriptions → Subscriptions → Fitness Futurists → Cancel.
• Web purchases: email hello@fitnessfuturists.com and we will cancel it for you.

Common questions

• I'm not getting my sign-in email. Check your spam folder, then try signing in with your email and password.
• My session didn't count fully. Sessions logged at your saved gym are verified for full points; elsewhere they count half. Set your gym in Settings while you're there.
• How do I join a friend's team? Open their invite link, or enter their club code in Modes.